ICFF 2026 Final Exhibitor Onboarding Webinar - What to Know Before You Go Recording

Hello everyone. Uh welcome to uh the last webinar before the the show. This is the famous what to know before you go. Um very important uh webinar. we give you all the information that you need but also you can ask all the questions that you want. Uh so if you have any question please address them now. Don't wait any longer. Um we'd love to be able to answer those live today. So we are here the entire or almost the entire ICF team is um here with you today. We're going to go super quickly uh over the introduction of the team. By now you should know everybody. Um quick show overview the the key locations on the floor plan and then uh the operation teams will take over uh talking about the booth logistics, the staff registration um and then uh Kevin will address the exhibitor directory, the app um and the invites and communication, social media, etc. And then we'll we'll take all your questions. Um, so let's start with the introduction of the team. I'll start with myself. I'm Clula, the brand director for ICF. I'm here with uh Odal, other brand director. >> Good to see you. Not to see you, to have you joining this this important webinar. >> Yeah. >> Um, and then, uh, Kevin, who's our marketing manager, is here. You'll hear from him a little later. Jennifer Yar is not here today because she's at HD Expo. Um Christy Kula and Jennice Lasser who you all know very well and you'll see them at the show in person. And then the ops team, Jill Hickl, our operation director, Adrian Williams, who's in charge of all wanted exhibitors, uh Katie Kelly, our conference manager for all the speakers, anyone of you who's also involved in a in a talk. You've interacted with Katie, and Tracy, she's the lead on all uh exhibitors at ICFF except the wanted section. So, let's start with uh a quick uh general information, show overview, but this is a reminder. I hope you have all of this on your calendar. Move in starts May 14. Uh for ICF exhibitors, you must have received your um schedule and when you're coming in. If you have any questions, you can ask Tracy. Uh but May 14, May 15, that's when uh most people come in. Saturday, we have uh the launchpad coming in from Wanted, but that's when we finish set up. Uh the hours of 8:00 a.m. to 5:00 p.m. Yes, you can stay after 5:00 p.m., but you won't be able to re-enter. So, make sure you have someone inside who can um uh stay and uh give you access. The show hours, uh Sunday, May 17. The official hour is 10:00 a.m., but we do open at 9:00 a.m. for the press preview like we do every year. So, the press is invited to come at 9. Um, we give a little speech uh and give an introduction of the show. You should be on your space. Uh, not that they walking all the booth at that time, but you should be on your space and come attend the the press preview. There's a a welcome coffee that will be served. I will confirm the location and then Monday 10:00 a.m. 6 oh sorry, Sunday at the end of the day there is the details the worlds. That's very important. um be there uh on the main stage at the end of the day around 5:15 we'll start uh 5:30 sorry we'll start the the ceremony and uh we have special guests so we'd love for you to come attend uh Monday 10:00 a.m. 6:00 p.m. Tuesday 10:00 a.m. 5:00 p.m. We ask that no one starts um uh breaking down their space before 5:00 p.m. So really uh 5:00 p.m. is the end of the show and then move out is Tuesday evening and then Wednesday all day. If you have any questions about that, everything is in the resource center. Literally, every information is in the resource center on our website uh on the exhibitor kit and uh we invite you to review it if you have any doubts. >> Yes. Um so a quick overview of the flow plan, but you know it, you know, all know it. I want to just add on on the on the Sunday morning. So the press is coming and we do the the welcome and then uh make sure that again your your booth looks beautiful because the the editors were part of the jury for the editors awards are walking the show uh the morning. So you may absolutely want to be there and and be able to welcome the journalist as they walk the show and look at the booth and the product. Uh and then yeah again the ceremony is very important. We want you to attend at 5:30 on the main stage on Sunday. So the main stage is on the on the left upper corner. That's where you want to be uh Sunday evening. Again, I don't want to go over the the the the floor plan because you know it on the right on the right side of wanted the wanted section. We have the dining the Rifi uh dining lounge with America members. So this is here. So you should absolutely know that you will have food options. We have great food vendors. So you don't have to worry about, oh, where do I go? Uh, you have the mainstage cafe that serves as well coffee, drinks, and and and bites. We have an amped empenadas also kiosk. Uh, and and again on the on the dining lounge, you'll have many food options. So again, keep that in mind. We have multiple lounges where you can also sit down, rest, meet with your clients. So uh again, this hospitality notion is very important to us. So we really added year after year more more areas for for everyone visitors and exhibitors to be able to connect and and and and rest. Um yep. So we can maybe go after Kevin if you want to go to the next slide. So this is special events that you want you to uh to remember. uh we talk about uh uh our event but outside of the Javit you have the NYC by design opening night you may want to um take your ticket to attend this is an important moment for the design community in New York City so this is the Thursday evening uh look up on the nycen.org website you have all the info. Uh we co-host some event in showrooms. It's ICF night out. This is by invitation but this is part of the big Friday night walk the city Friday night because you'll have many things to look at in the so area in the nomad area. Again we invite you to look at nyc byesign.org. There are many many events you may want to to attend. Uh the welcome cafe we talked about it. uh the ICF editors awards we talked about it and the L book of site this is new this year uh this is something we invite you to go and visit it's opening the Friday afternoon for those who can escape but it's open until the Tuesday night so it's uh in Soho as well uh it's on view during all the Friday Saturday Monday Tuesday uh and Monday evening there will be a little cocktail also by invitation so yeah look up all the programming because I insist again we have an amazing we are very proud of the the the quality of the speakers and topics that will take place during ICF. So look at the programming on ICF.com on the talk page. Uh there are many occasion for you to uh you know to listen be inspired uh learn more about different topic that you will be interested about and meet with speakers and meet with attendees who are joining those talks. So this is very important as well for you to benefit from from the programming and the speakers we are bringing on stage both ois main stage juniper lounge um aquat uh and also the bespoke salon. So five five areas where we are hosting conversation different format different topics different speakers all very interesting to join. This is it for the special uh event and programming. I think we pass now to um >> Yes, >> sure. Hello everybody. Thank you for joining. Um if you are I'm going to run through a couple of things here. If you're new to Javitz, I just wanted to mention Javitz did a overhaul of their website and I've been dipping into it. I reference it a lot. Um some it gives you more information about parking. Um, it gives you maps of the facility. So, please feel free to jump on to jabcenter.com. I'm learning the new layout of it, but great information. Just wanted to call that out as reference. Um, within that site, you'll see we did a screenshot of the two levels that we'll be in. Um, street level is called the north concourse. Um in the north concourse here we have a couple of key locations and then you'll head down the escalators to um ICF which is in halls 1 A 1B and 1 C. So this is the picture basically of our of I of the ICF territory. Right. So um registration is right when you walk in off of um the inner roadway which is the big driveway in front of the Javit Center. Um there will be registration. Um there's first aids uh locations marked on here as well. You want to familiarize yourself with that. Um there is a FedEx business center on level two. Um I utilize that throughout the show for copies, supplies. Um yeah, I know you can ship out. I I do not recommend shipping in anything to this FedEx business center, but you're more than welcome to ship out after the show is over. Um Freeman Service Desk. Now, when you go down the escalators, um you're going to go down the escalators and right in front of you are going to be the expo halls. But if you if you turn around and go um behind the escalators, that's where all of our meeting rooms are at. And the Freeman service desk is going to be located in meeting room 1 AO2 and 1 A3. Our sales office is in 1 BO3. Show office is 1 C3. We do have our security office 1 BO2. And then if anybody is in need of a coat check, that will be on the north concourse as well. So again, you know, just familiarize yourself with this. Javitz does a really good job of signage within the building. Um, but feel free just just ask if you're you're in need of something. Um, you know, we're all here to help you you get get through um and on your way. Um, you can go to the next slide. Okay. So, by now you have I'm sure you have figured out your shipping, your shipping of exhibits, merchandise, anything that is going to be in your booth space. Um, there were three options. You can ship direct to show site, you can ship to the advanced warehouse, and most importantly, what I want to review here is hand carry. Um, our hand carry is um definitely a popular option, but just kind of want to run through the rules because um you can't pull up in a truck in front of the building, right? So, um hand carry it will be in front of the Javit Center. I won't read this word for word. I'll give you the general. Um we'll be in front of the Javit Center as I mentioned in front of the inner roadway. You can access the inner roadway on Friday 8 to 5:00, Saturday 8 to 5:00, and then move out 5 to 10 on Tuesday. Um, so you um the entrance, sorry, the entrance to the inner roadway is 38th and 11th. When you pull up to 38th and 11th, there is going to be public safety there and then also individuals that will direct you on where to park. Um, ICFFF will have for the most part the entire inner roadway in front of 1 A, B, and C. Um, there they'll they'll tell you how to pull in. You usually have to reverse into the curb uh depending on how crowded it gets with vehicles. Um, and there you are to unload. We will have assisted hand carry on Friday and Saturday. And what that means is if you do need assistance with a couple of pieces, right? um or for some reason you just need to get your piece down and can't do it by yourself, we will we do have hired labor that does have um a flatbed um I think there's going to be like three available and we will have a desk there um where you can sign up for assistance and it goes rather quickly. Um the and the also the reason why we have this assistance is because we cannot you or even myself if I were to hand carry in we cannot use anything more than a two-wheel um baggage cart I could say or two wheel dolly. Uh hand carry is specifically for you get 45 minutes to to park your vehicle. You get 45 minutes everything is just what it says hand carry. You can use a truck, maybe a a hand truck, two wheel hand truck, like I mentioned. Um, and it's basically two trips from your vehicle to your booth, from your vehicle to your booth, and after 45 minutes, you have to remove the vehicle from the inner roadway. Um, I've, you know, experienced the inner roadway becoming a parking lot, and they will start ticketing and all that good stuff. So, it's not fun. So, come in, unload, get to your booth, and then move your vehicle. Um, and then you will be all set. Here's some hand carry, um, you know, stipulations. I kind of went through them. Um, you're only, you know, it's in front of the building. Public safety, public safety definitely has a presence. So, basically, I just suggest just get there, park, unload, move your vehicle, you'll be fine, and then you can start your with your move in. Um, if you do have any questions, just let us know. But, um, it goes very smoothly. Um, I really haven't we haven't experienced any, you know, issues. As long as we all work together, um, it'll go really smooth. Uh, next slide. Okay. I could just review real quick um what you're going to like a a checklist, I should say. So, what's provided within your booth space? I'm sure you've already you already know that and have planned, but just want to review it one more time. So, if you do have a Raw Space booth, right, that you are going to enter the show floor and it is going to be marked out um with nothing there. Um what's included in raw space is material handling. Uh and that's it. So, when you get there, your space is ready for you. Um, double check to make sure you have placed all electrical orders that you would need, any furnishings, carpet, flooring orders, um, freight orders, labor orders that you would need. Um, and that's your space. So, the next booth package is the standard booth package, which is a 10x10, 10 x 20s, 20 x 20s um, with a package. And the package does come with walls. I'm sure you're familiar with that, but um the lighting that is included is parkan lighting. So, you get one parkan light per 10x10 space or 100 square ft. And then the standard package for a 5x10 also includes walls and will come with a a light track. And on the light track, it comes with three lights. So, make sure you're fully prepared, you know, your booth package going into move in. Um, and again, you have made sure that you have any electrical orders needs that you may need. Um, as Claire mentioned, all of this information is in the exhibitor resource center. We give you the tools, um, and instructions how to do that. Um, any furnishings you would need, any labor that you would need, catering is also available. Um, cultivated is in the building. any um food and beverage that you would want to have within your booth space is ordered through cultivated um during the show. Um make sure triple check that you have all of your housing, your hotel reservations made and um you have also submitted your certificate of insurance to Tracy. Um and I believe that's pretty much it. If I were to exhibit at ICF, this checklist would definitely be key. Make sure you check these boxes. Um, and yeah, I think we could go to the next page on this. Okay. Um, before we hit donations, just wanted to review one thing. So, in that checklist that I mentioned was labor, right? Um, Javitz is a um union facility. So all work with tools in the facility is done by the carpenters union, right? And if you have a booth build that you need done, you should have already, I hope you have already placed a labor order, that labor order is through Freeman. So Freeman is our general service contractor. They're the ones that handle all of the labor calls. So, the order goes through Freeman, but your actual labor is the um through the carpenters union. Um so, just wanted to kind of clarify that up. You know, if you do run across, there are some cases, right, where you could get stopped and said, you know, do you have power ordered? That just means you're doing um more work than what we're permitted to do and we're required to order um or to hire labor for our booth space. I have labor orders all over the show floor, so you're not alone. Um, so just make sure everybody's here to do the same job. Um, and it's best if you are working with labor, you know, just guide guide them through. It's always best to work alongside with them with a smile. Um, and every, like I said, everybody's there to do the same job. So, but if you do run across, we do have floor managers. If you do run across a situation, please feel free to reach out to one of us. We have an ICF badge on um and we're here to help. You can always if you don't see anybody, you can always run to um the Freeman service desk as well and they um they they will take any inquiries that you have. So, I hope that helps a little bit with labor as well. Um okay, now we can move on to donations. Hello everyone, I am Adrienne Williams. Just want to quickly hit on donations. This year ICFFF is um partnering with Habitat for Humanity. Um I do want to call out that all items there's a certain criteria for items they will accept. So please email uh restore@habitatenycwc.org to with the information on the screen to know if your your items are qualified for things that can be donated. If you do decide to donate and you email the restore email, they will let you know if your items accepted and then they will come to your booth space to give you a donated um a dedicated donation label and after the show they will pick up your items. If you have any additional questions and preparations for your donation, please email Joe here. He also has his cell phone listed and of course any donations will receive a receipt upon collection. Next slide. Hi everyone. Um I'm going to jump in and go over some some housekeeping items ahead of next week. Um just that have more to do with marketing. Number one um is very important. Probably the most important thing I am going to go over today is registration. Um, all of your booth staff must be registered prior to the event. Um, it's a a bit of a different process this year than we've had in the past. For those of you that have exhibited with us before, um, I know there's been a little bit of confusion. So, the contract contact for your company was emailed the unique registration link by the email address shown here. If you or anybody on your team did not receive that email, you cannot find that email, or you're experiencing any issues with registration whatsoever, please reach out to these two listed on um on the screen here. These are our registration managers and they can help anybody that's having registration issues. Um again, that's those are going to be the best two people to reach out to. We will share this information. Um I just mentioned this entire presentation and the recording will be available on the exhibitor resource center um underneath webinars. Um it'll be up there later today. So you can pull the email address um and everything if you're having issues with registration, but I I'm emphasizing this because one of the slides I'm going to talk about in a little bit is our mobile app. Um and you cannot access the mobile app unless you are actually registered for the event. So, for those of you that are having trouble with the mobile app and it says your email address is not registered for the event, that's the reason you're getting this um error message. So, again, please please please register everybody before you get on site. It will make everybody's lives a lot easier um to not have to go in and and register everybody at the last minute. Um so, that's registration. Again, reach out to Linear or Ashley um for any assistance there. And just so everybody's aware of I know we have some different platforms this year. I wanted to share a screenshot of what the registration portal looks like so you know what what um platform I'm talking about here. So when you log in to the registration portal it should look like this. you would hit team on the lefth hand side and then a button would pop up to hit um add uh booth staff and that's where you would go through the process for each individual and register your team. Um so if you have not seen this page yet that means your team is not registered and you want to get that sorted out ASAP. So please reach out to Linear or Ashley exhibitor directory. Um, another new platform that we're using this year, which is the bulletin platform. Um, this is your public facing exhibitor listing. Um, this is all part of our exhibitor directory on the website. So, attendees are going in to view the exhibitor list already. It's been up on the site for about a month or so now. Um, and this is what's going to show any images for your company, your company description, um, you know, Instagram handle, show website, or I mean, um, company website. So, this is a very important piece because this piece is what feeds into the app and shows your company listing. So, anything you list in bulletin is going to carry over to the app. So, it's super important that everybody gets this updated ahead of time as well. Again, it's the contract contact that received this email um to log in to Bulletin to the exhibitor directory. If again, if you can't locate that email, if you need to add somebody else as an admin to your profile to update it, um please contact this email address, supportin.co. That is correct without the M. Um that is the email address that they can add people as admins. they can um help you update your profile picture or anything else if you're having issues. Um so please please please contact them um if you're having any issues with your exhibitor directory. And then also very important to note here as you're updating your profile, please make sure you select your um product categories as that's what our editors um when they arrive on site on Sunday. That's what they use to um that's how we break out what what companies are part of each category. Um, if you do not have your company pro, uh, product category updated, um, we can't figure out what category you're a part of and you will not be eligible for the editor's awards. So, please make sure everybody, um, gets that updated. And again, if you have any issues or have any questions, please reach out to this email address listed here. Again, I wanted to show a screenshot of what this page looks like um when it's when it's, you know, more complete. Um so, this is just an example from one of our exhibitors, Burnhart. Um and this is what your listing will look like on the website. Um and again, this information will will feed into the app as well. And I know I've talked about the app a little bit already. Um, but the app really is your all-in-one event tool. Um, it has the show floor plan. It has, um, the show agenda which lists all of our talks and conference sessions. Um, you can already if you're, you know, registered for the event and you've you've got access to the app, you can go in there and start looking at the attendee list and um, sending invites to connect with people that you're interested in um, speaking with at the event. Um, right now, if you're in there and you are looking for the lead retrieval or lead capture button, you will not be able to see that right now. We haven't turned it on yet. It'll get turned on a little bit closer to Showtime. Um, but that will also be the tool that you use to um scan badges, um, to make connections with people outside of the booth. Um, so it's really the the one-stop shop for everything ICFF while you're on site. It has all the information that you need to know um to to, you know, be successful at the event. So, um, again, a pro tip here, the more you engage, the more um people that you try to interact with, the smarter the app gets. It's powered by AI. Um, and it'll help you connect and chat and and do business with more relevant people. Um, just a couple of important reminders. I already went over this, but you must be registered for the event to access the app. Um, again, when I send this out, you'll see um, the app training resources there. You can also access those right now from the exhibitor resource center underneath um, mobile app. Um, again, make sure you download the app before you get to the event. Wi-Fi is not um great in um the inside of the hall. So, just make sure you kind of do it when you have better Wi-Fi and you're all set up, your profile looks good. Um, because we don't want to be scrambling to set everything up, you know, Sunday morning before everybody gets there. Um, and make sure your entire team has it downloaded as well. Uh make sure again your company profile is updated in bulletin because that's where everything is pulling in from. And lastly, if you have any issues with the app, um please contact mobileapp.com and they will get back to you um and and troubleshoot any issues that you might have um and you can download the app from here um if you're registered from this QR code. Um, one of the last things I wanted to touch on is um, our invites or our customer invitation program. Um, I know Claire has been emailing everybody quite a bit about making sure to invite, you know, who you'd like to see at the event. Um, it's, you know, not doesn't make for the most successful event when, um, you just show up and and hope to meet people. Um it it's really helpful on your end if you start inviting people that are in your um customer network or potential customers that you'd like to work with that um may be in New York City. Um so utilize the tool. Um it's really there's some really great assets in there for you that are all pre-made. They should all have your booth number, your company name, and the promo code to share with um you know, whoever you invite. And that gives them a complimentary path to attend the show. Um and then just a couple of stats that um make it very clear that those exhibitors who do reach out and invite people ahead of time have a much more successful event. Um so just you know another reason to um encourage you to start reaching out to people if you haven't already. And again when you um when this is sent out if you don't have your uh invites link you'll be able to request access from it here. You can also, again, it's listed on the exhibitor resource center underneath the invite section. Um, this link to request your portal access is also listed there. Um, and again, just sharing an example of, you know, there I I know we have a few different platforms this year, so I just wanted to make sure everybody knew what each platform looked like. This is what it looks like when you get into invites. Um, and you know, you see down here, uh, landing page that you can share, email templates, a PDF that you could email directly to customers, and then some banners that you could add to email signatures. And then there's more options below that, but just giving you a little bit of a um, sneak peek of what that looks like. Um, and then lastly, if you know, you choose that you don't want to use um, invites, that's totally fine. I would just certainly recommend logging into your portal, pulling that promo code um that's listed at the top of your of your portal page, and whenever you're promoting on social um via your own newsletters, um just make sure you're including that promo code because that's what gets people the complimentary registration. Um so, I think that's pretty much it. Um, from a marketing standpoint, I know there's been quite a few. Um, >> I'll I'll just add something on social media. >> Yeah, I'll just add something on social media. The we try to repost uh when you tag us. Um, on stories, the behind the scene are the the ones that work the best. Um, but I saw a couple, for example, in the last few days that didn't tag ICF. you say ICFF and you say I'm getting ready for ICF and it's super exciting and the video is very nice and we see the the studio or we see the products being shipped but if you don't tag us we can't uh share that on stories so remember to tag ICF official um on your stories if you're interested to be uh reshared and uh we try to do our best to keep track there's a lot of activity which is wonderful we can't repost everything but we do try to uh to keep track but at least tag us so we can we can see it. >> Yes, great point. Thank you, Claire. Um the other thing I wanted to mention um regarding the app is if you are in Launchpad um the lead retrieval portion is an additional add-on um an additional purchase for you. So, if you're not sure if you've um that probably would have been done when you signed your contract. If you're unsure if you got that add-on or or if you'd like to add it now, um please do pre please reach out to your uh account executive as soon as possible. Um we'd like to get everybody that wants lead retrieval set up before um we get on site. So, um, just a reminder there. If you're in Launchpad, um, and you don't remember, just reach out and we'll we'll let you know if if you have it or not. Um, one more one more thing that we talk about with companies who come for the first time, and I know in this group, and it's a very large group today, it's not uh, the case, but I want to mention it. For the ones who come for the first time, um, don't wait that ICFF doors open to make connections. Kevin mentioned it, but you have to prepare for the show. It's not just an investment for 3 days. You have to absolutely prepare for the show. Make your uh top 10 uh list of who you want to meet at the show or what you're trying to accomplish and do your homework. prepare, invite those people, connect with them on LinkedIn if you don't have them in your emails. Um, we really really we cannot insist more that people who come unprepared to the show will not get same uh return on investment. You will not get the same return if you don't prepare. I I can't repeat it enough, but we have had so many testimonies over the years of people who prepared and saw the results right away. So please prepare for the show. Invite people you want to meet there. Send them invitation. Connect with them on Instagram, on LinkedIn, post on Instagram. So many people have not posted yet and we know because we follow all of you have not posted yet that they are going to be at ACF. So please, you have one week left to do that homework. Post that you're going to be part. tell people that you're going to be part of it and ask people to come see you. Make those appointments, use the app, review the attendee list. Yes, it's a lot of work. It's a long list of people who attended, but it's really worth it. Um, so prepare and then after the show, do the follow-up, do the homework after the show. That's that's what um is going to bring you the best return on investment. uh and don't hesitate to ask us for advice or we always here to help and answer uh answer questions. So that was my little um my little pitch to maximize your your return on investment. We don't want to hear anyone after the shows saying, "Oh, it's too bad I should have connected with that person. Oh, I wish I met that person." Well, that person was probably at the show. But you have to connect. They have a lot of people to see and so you have to make the effort and you have to do your homework. Jill, do you want to address some of the questions that are um in the I don't know if they were because I saw a lot of uh UPS questions. I don't know if there are one that are maybe coming back and we want to address. >> Um yeah, I was going Yeah, I was going through them. Um Michael, I was just responding to you about the marshalling yard. Um, so if you're the first target move in Thursday at 8:00 a.m., the marshalling yard will ex um start checking in trucks at 6:00 a.m. So your truck can get there at 6:00 a.m. Just know that it won't be touched or loaded until move in actually starts 8:00 a.m. So it's kind of like checked in, but it's now it's a sit and wait period. Um, I hope that helps. I think we were tackling most of this. I did put the link in there. Let me explain this because I know a lot of the questions that were coming up, they are all in the exhibitor kit. So, if you go to the link that I sent in there, exhibitor resource center, it's the very first section within the exhibitor resource center. Make sure you pull that down. It's called book book vendors and services view exhibitor kit. Pull that down. If you are an ICFF exhibitor, just click on view ICF exhibitor kit. It has in there um shipping instructions, shipping direct to show site, what you should do, actual directions to give your driver if you need that. It has all of the insurance information in there, plus a link to order insurance. Um, I think I saw another It gives information on painting as well, painting your walls if you do have a wall package. Um, and then the same goes if you're a wanted exhibitor. There's a separate wanted exhibitor kit in there. Click on that, download that PDF. You guys, I cannot stress that even more. Do a little bit of homework. Um, just prepare yourself. A lot of that you can skim through. I know it's, you know, overwhelming this PDF document. A lot of it you can skim through, but go to the shipping, go to the insurance, review, move out process. Um, I could go through this really quick. Moveout process. Somebody asked about storage. When you move in, you unpacked, you unpacked all your boxes, your crates, your pallets, whatnot. Your booth is set. Everything that you brought in is an empty container, empty crate, empty box. What you will do is you will go to the Freeman service desk and ask for empty stickers. Empty stickers is basically just a stick sticker. It's colorcoded. Um just says empty on it with a line that you're going to put your booth number on. You're going to put these empty stickers on your empty pieces. I highly recommend gathering them all up. Don't send 20 boxes out loose. Um so once uh the freight leads see these empty stickers starting to arrive on um containers, they will start taking those boxes. Make sure everything is empty because storage is is not accessible. Everything has to be empty that has an empty sticker on it. That that tells freight this empty sticker tells freight, okay, these are ready to be stored. So, you'll slowly start seeing all of these empty containers being removed from the show floor. Those are going out to trailers um and they will be stored throughout the show and then that's what we call at the end of the show starting at 5:00 the empties will start being returned. Um and they are colorcoded. They are colorcoded based on your location on the show floor. We do need to get the freight, the big crates to the front of the show first and they work back just because if we start just delivering everywhere on the show floor, we get clogged aisles. Um, and then it just becomes unorganized. So, you know, during moveout, be patient. Um, I always say, you know, there's always going to be the first person that gets their empties back. There's always going to be the last person that get gets their empties back. come with patience for move out if you're waiting for empties. Um, sometimes I suggest maybe go find a bite to eat. Don't take a 2hour dinner, but go get a bite to eat and come back. It helps with alleviating the stress of waiting time. Um, that could be of assistance, but you don't want to disappear for 3 hours because as soon as you walk away, your empties will be returned and you could have been working. So, go get a bite to eat real quick, come back, get refreshed, and um, we should be good to go. But again, we'll have floor managers on the floor, Tracy, myself, Adrian, if you have any questions during move out. Um, I hope I helped a little bit there with the moveout process and the empty storage returns as well. Um, but again, please feel free, please, I don't feel free, please download the PDFs of the exhibitor kits. It's definitely helpful. Um, and now I see a lot of chats coming in. Um, what I can do is I'll take a little bit of time after we hang up this call. I know the chat's still available, so we can reach out to you directly um, and help answer some of your your questions, but again, a lot of it is in the exhibitor kit. >> Yeah, I just Sorry, I just saw a question come in. um where the where the staff reg uh can you show us on the app where the staff registration is? It's it's not on the app. You cannot get into the app unless you're registered. The registration link was only sent via email to the contract contact of your company. So, please again reach out to I'm going to list their emails one more time in the um chat here. Linear and Ashley are the people that you need to reach out to um to get your registration figured out if you have not seen any welcome emails come in. So I am putting their contact information just looking through some of these. Um, I can this this is a good question that um that Adam asked. How quickly from check-in at the marshalling yard to delivery of the crates to your booth? Um, I can I can recommend getting to the marshalling yard as early as possible. Once late morning um early afternoon hits is when it's most congested. That's when you're going to find more wait time. There's not a guaranteed time um for for your ask, Adam. Uh it it just all depends. We only have so many dock spaces, right? And it all depends on how each truck is packed. Hopefully, the trucks come in palletized. It's a really quick unload for forklifts to happen. Um so, it's all it it's all dependent on the next available dock space. So, I always recommend come early. Come as early as you can. It does not have to check in at 6:00 a.m., but I, you know, I would recommend target yourself between 8 and 10. Um, definitely for uh Friday and Saturday. Um, just gonna I'm just going to go through these really quick. Um, okay. Um, can we place supplies two step step lighter painting supplies in the empty containers? You can. Um, I apologize for the confusion if I said those empties need to be completely emptied. I didn't mean that. You can if they're like moveout supplies, definitely feel free to have those in there. It's just anything you need to access during show days won't be accessible. Um, uh, when should carriers, trucks pick up for return shipping? Uh, I can review this process with all of us. So, once your empties are returned, right, and you're packing up, you're all packed up, all your crates, boxes, any type of container is ready to go. You will go to the Freeman service desk. Um, and in the Freeman service desk, you will let them know that you're all packed up and ready to go. Um, you will complete a material handling authorization form, an MHA. And with in that MHA, it's going to ask you who your shipper is, where your shipment's going, what is your piece count, and they'll they'll also ask you, are you already packed up? You'll hand that form in. You'll sign off on it. Hand that form in. They'll give you labels. They'll give you specific like Freeman shipping labels. And when these labels are placed on your shipments, um you know, pallets are shrink wrapped, everything is ready to go, you'll place those on you'll place those labels on your shipments. And as soon as your truck checks in at the marshalling yard and they have your material handling authorization form submitted, um they kind of all freight all works together. So they'll know you're ready to go. They're like, "Okay, that truck is here. Let's bring them in." So they'll bring your truck in, grab your stuff, pack the truck. So there is a process. Um that's reviewed in the exhibitor kit as well. Um, we also will email out to everybody during the show. We usually do it on um, day two of the show. We'll email me email email you, excuse me, we'll email you out a move out bulletin kind of just gives you instructions. We work together with Freeman and just say, "Okay, this is what you need to do stepby-step process." Um, so you'll have that in writing. Just kind of what I quickly went through. Um, okay. I don't I think everything else is being >> There's one more. Uh, Jill Karen has a few questions. Um, I think Adrienne was already in touch, but maybe you can quickly go over these. >> Um, yes, I see Karen's question. >> He's moving started May 14. Um, not for everybody. Launchpad is on Saturday. Uh, Wi-Fi works inside the hole. It's just not the best. You can stream uh so anything or, you know, it's it's it works. It's fine, but it's not the best Wi-Fi. Um, and you pick up your badge. Yeah, you pick up your badges at the desk uh on um on Friday or Saturday. I can remember what Ken told us yesterday. >> Friday. Friday registration opens. Yep. Yeah, >> thank you. >> Um Karen also asked, "Where do we get empty stickers?" Empty stickers can be retrieved um at the Freeman service desk in uh meeting room 103. Um I think there was a couple more. Okay. is one. >> Did we Did we >> Go ahead. >> Sorry. Did we answer if um someone is going to help with hand carry but not do they need a reg they need a badge for the show if they're going to help hand carry in? >> Um everybody is that that's kind of a loaded question I guess. Um it depends on the day. So, anybody that's helping with a um with a booth, right, if it's on Thursday, the security guards at the front will have wristbands. Um and we will verify that you know the company name, the booth number, you're just here to hand carry, you're going to walk in, take the space, and they're not going to be there. if they're helping for move in, I would definitely recommend um registering them um as an exhibitor staff. If it's on Friday, everybody definitely needs to have a badge. Um Friday and on just because um registration isn't o open on Thursday, that's when everybody gets wristbanded. Um so I hope that helps. If it's Thursday, they'll get a wristband. If it's Friday, highly recommend registering them as a staff. Um, okay. >> Trade just one that's an important question uh from Brian. Thank you for asking. The trade fair pass means that people need to be a trade professional. they have to show credentials. And the reason why we do this is to protect you from getting people that have nothing to do with um with with the industry. On Tuesday, it's a public day. If you have people asking if they can come see the show, but they are not interior designers, they are not architects, they are not in the industry, they can come on Tuesday. That's totally fine. There's no credentials needed for that day. Uh, but please make sure you invite people that are trade professionals for Sunday Sunday using your code. >> Sorry, there's one more. I don't know if we answered. Um, cargo vans. Did we touch on that? Was that already answered? Can they can they pull up to the hand carry? >> Yeah, cargo vans is will be the largest vehicle accepted for hand carry >> like a sprinter van. Anything correct? Yep. Anything larger than a Sprinter van, cargo van, um will be told to go around back. >> Can it be a U-Haul? >> It could be a U-Haul van, not a U-Haul box truck. >> Okay. >> Um but I I do have to say this is as well though. If your if your vehicle is larger than a van and you try to attempt to do hand carry and you're turned away because you will be, it's not the end of the world. You go around back to the dock just like all of the other trucks. They have a couple um dock spaces for the smaller vehicles. They keep them away from the large semis that are coming through. Um it's not the end of the world. depending on the day you could, you know, have to sit and wait, but it's it's not as bad as it sounds being turned away from hand carry. Um, but yeah, don't expect to get into the inner roadway with anything larger than a van. >> Thank you. >> Thank you for catching that. Um Karen, I think I I know you're asking a few questions. I think if Adrian and I jump on the phone with you, we can kind of run through all of these. Um the the move out is the process that I kind of just went through and explained. Um I can get into further detail if you need that. So we could jump on a call with you. Um okay. Um what is this? >> There's a lot of insurance questions especially for launchpad. Adian maybe you can send an email to all the launchpad after this to remind them uh how it works and it's a very basic COI that ask any insurance broker can provide it. It's very simple. It's not, it shouldn't cost you a lot of money, but you do have to do it. It's mandatory for every single exhibitor, including Launchpad. >> Yes, I will send an email out. >> And if you Sorry, Adrian, I didn't mean to jump on you. Um, and if you do not have a a business terms provider, we do have a link in there um that you can access. And we have Marsh, who is, you know, ICF's insurance provider. Um there is a link in there where you could purchase the appropriate they know the exact requirements and you could purchase that through Marsh. It's in the exhibitor kit. There's a full page on it. >> Um there was another sorry another one about cargo vans and um the cargo van has a four-wheel cart that's not allowable through the um like if they're trying to use their own four-wheel cart in the hand carry section. That's a no. That's yeah four wheels definitely not. However, we do provide four wheels. We have hired the appropriate labor. Um so you don't get stopped and go through that aggravation. We have provided the labor for assisted hand carry. You go to the desk and just say you know I need assistance and they will bring the four-wheel to you. Load the load the four-wheel and they need to pull that four-wheel to your booth. Um, that's just jurisdictions. >> Okay. >> Uh, what is the soonest we could paint our walls? I'm not too sure if we uh touched on that. The soonest you could paint your walls is um when your move in time starts. So, as soon as you get there and arrive, you can start painting. Um, we will be exhibitor ready by the time you get onto the show floor. And by that I mean all your orders should be in your booth that you've placed. Any power orders, any flooring orders, if it comes with a booth package or if you've ordered a specific booth package directly through Freeman for your Royal Space booth, everything will be there in set. Um even the the lighting package that comes with the standard booth packages if you've if that's your booth package type. >> Okay. Um, who do they send their insurance? Where where does that go? >> Um, that's in the kit. I think there's a link to um, upload it or you can send it to Adrian or Tracy is totally fine if we upload it. >> When you purchase the insurance and you list us, it sends it to us or you can upload it into your console or send it to me personally. But yeah, you can send it to us. >> Thank you. Uh his assisted hand carry labor is free. Yes, ICF is providing that to you. Um what else? >> You can order labor. >> Yeah, you can order labor for move out um now or on site. Um, since we're right before the show, maybe see how movein goes. Um, and then go to the desk and order your move out labor. Um, if you could do anything in your booth, depending on um, >> anything in your booth as far as assembly, right, depends on the size of your booth space. That doesn't require tools. Um, any any booth space larger than 250 square ft. Let's say you come in with um a pallet of carpet tiles. You will need to um you will need to hire labor to lay down flooring. Um Adam, I'm not too sure the specifics. That's kind of a loaded question. Um what kind of specifics you're looking to do. As long as it's not display and it's your actual merchandise that needs to be assembled, you will have no problem. Um I think we're at time but I would suggest so for any ICF exhibitor please send your question to Tracy. Um and for any wanted exhibitor send your question to Adrian and they will address them individually. I feel at this time now it's very specific questions that are just for specific cases. So we can address those by emails. Um we uh you know we all worked very hard for for coming to this uh this time and and this show and uh I want to remind everyone that we are all working together towards the same goal which is make uh this edition of ICF extremely successful uh for you and uh for the attendees that are coming to visit you. Um we want the the experience to be as smooth as possible. We know it can be stressful, but we are all here to help. Everything can be solved with a smile and patience. So, please keep that in mind when we are doing setup and there's a little bit of uh of of stress happening. We're all here to help. Um, and the team is uh all on site for the setup and during the entire time of the show, obviously. Um, so we look forward to to seeing you all in person. Um, I think we're all very excited that we we're ready for it to happen now. So we all very excited that that we'll be u seeing all of you next week and um Jill will be starting on Monday at the Javit. She will be on site on Mon on Monday and then the rest of the team uh slowly uh flows into the Javitz. that we'll see everyone at at the latest on Friday for sure. Friday or Saturday. >> So, thank you everyone. >> Thank you. >> And I just wanted to do one more reminder. Um if you're looking for the presentation um and the recording, it will be available on the exhibitor resource center this afternoon. Just takes a little time to package the recording and get it get it posted and we'll email it out to everybody by tomorrow. Okay. >> All right. Thank you everyone. >> Thank you. Thank you Kevin. Next week thanks Claire. Okay. >> Bye.