Breakfast at the hotel. Good morning, Ms. Becker! Did you sleep well? Good morning, yes, thank you, very good. Nice to hear. Would you like breakfast? Yes, I'm very hungry today. Very good. What room number, please? 214 Just a moment. Yes, breakfast is included. Great, thank you. Is this a buffet? Exactly, everything over there, next to the large windows. What's there? Rolls, croissants, cereal, cheese, fruit, everything there. And drinks? Of course. Coffee, tea, orange juice, hot chocolate. Perfect. May I have two croissants? Sure, take them. As many as you like. Thank you. Do you also have yogurt? Yes, plain and with fruit, in the small fridge. Very good. And do you have eggs? Yes, boiled eggs and scrambled eggs. I'll try the scrambled eggs. Very good choice. Can I sit wherever I want? Yes, all the tables are free. I'll take the seat by the window. I like the morning light. Good idea. The sun is shining today. Do you also have butter? Yes, right next to the jam and honey. Ah, perfect. And if I want more juice? Just help myself. The carafe is there. Thank you. What time is breakfast served? Until 10 a.m. So you still have plenty of time. Great. This is my first breakfast in Germany. Then welcome. Did you like it? Yes, very much. The bread is really delicious. It's fresh from the bakery this morning. I can tell. If you need anything else, just let me know. Thank you very much, very kind. Then enjoy your meal, Mrs. Becker. Thank you. Have a nice day. Likewise. Good day. The air conditioning is broken. Good day. Can I help you? Good day, yes. I have a small problem in the room. Oh, what's wrong? The air conditioning isn't working. Oh, I'm sorry. What is your room number? 307 on the third floor. Is it very warm in the room? Yes, very warm. I can hardly sleep. I understand. Have you already turned it off and on again? Yes, several times, but nothing happens. Is there a light or a noise? No, nothing at all. It's completely off. All right. I'll call our technician right away. Can he come today? Yes, he's already at the hotel. Great, thank you very much. How long have you been in the room? Since yesterday afternoon. And the air conditioning wasn't working last night either? Exactly, that's when I noticed it. All right. Would you like a fan for the moment? Oh yes, that would be great. No problem, I'll bring one up for you right away. Perfect, thank you. The technician will come right away. Can he fix it right away? Yes, I hope so. If not, he'll replace the unit tomorrow. And if it doesn't work at all? Then you'll get another room, of course. Thank you very much, that's very kind. You're welcome. We want you to feel comfortable. I can see that. Should I wait in the room? Yes, just stay there, we'll be right there. Thank you for your help. No problem, have a nice day anyway, even if it's hot. Thank you. It will definitely be better with the fan. See you soon. Lost Luggage. Hello, do you work here? Hello, yes. I'm from baggage service. Do you have a problem? Yes, I lost my suitcase. Oh, I see. Where did you fly from? Rome this morning. And you just arrived in Berlin? Exactly, about an hour ago. Did you wait at the baggage carousel? Yes, but my suitcase didn't arrive. Do you have the baggage check with you? Yes, here you go. Thank you. What's your name? Paul Martin. Thank you, Mr. Martin. What color is your suitcase? It's black with a small yellow tag. Is it big or small? Rather small. Is there anything on the tag? Yes, my name and my phone number. Perfect, I'll check the computer. Just a moment. Thank you, I hope it's not lost. Don't worry. Ah, here, your suitcase is still in Rome. Oh, and what do I do now? No problem, it's coming to Berlin tomorrow. Are you sure? Yes, we'll bring it straight to your hotel. Great! I'm staying at the Hotel Sonne. Okay, I'll write down Hotel Sonne. Do I need to go back to the airport? No, we'll call you when the suitcase arrives. Thank you very much, that's very kind. You're welcome. Do you need anything else for this evening? Yes, I don't even have a toothbrush. There's a shop over there on the right with everything you need. Perfect, thanks again. Your suitcase is only on vacation in Rome for one day. Yes, he's luckier than me. Have a nice evening, Mr. Martin, and a pleasant stay in Berlin. Thank you very much. See you soon, hopefully with my suitcase. Order a taxi at the hotel . Good morning, can I help you? Good morning, yes please. I need a taxi. No problem. Right away? Yes, as soon as possible. Where are you going? To the main train station. All right, do you have a train? Yes, at 10 a.m. It's 8:45 a.m. You still have time, but there's a lot of traffic today. Oh dear, can I still make it? Yes, if the taxi arrives right away. I'll call right away. Thank you very much. You're from room 203, right? Yes, exactly. Do you have luggage? Yes, a large suitcase and a backpack. Okay, I'll order a large taxi. Great, thank you. Are you traveling alone? Yes, I'm going to Cologne to visit my family. Great. The taxi will be here in 10 to 15 minutes. Perfect. Can I wait in the foyer? Of course, make yourself comfortable. Thank you. Is there a coffee machine here? Yes, to the left of the elevator. Great, I need that now. Haha, coffee and travel, that always goes well. Right. Do you often order taxis for guests? Oh yes, one morning. Convenient. Can I pay by card? Yes, I'll tell the driver. Great, thanks for everything. No problem, you're welcome. Ah, the taxi is already here. Really? That was quick. It's waiting outside the hotel. Perfect. Thank you for your help. You're welcome. Have a nice trip and have a nice day. Thank you. Have a nice day too. Buying a present. Hello, can I help you? Hello, yes please. I'm looking for a present. Gladly, but for whom? A woman, a man, a child? For my sister. Ah, lovely. Is it her birthday? Yes, exactly. How old will she be? 25. What does she like? Perfume, jewelry, books? She likes simple, beautiful things. Then maybe a scented candle? They're very popular. Oh yes, that sounds good. Look here, lavender, vanilla, or orange blossom? Hmm, the vanilla smells really good. Would you like to try it? Yes, please. Oh , I like it. Handmade in France. Great, how much does it cost? Twelve euros. Okay, I'll take it. Would you like anything else with it? Perhaps a small bracelet? I have one here, made of silver, very simple. It looks nice. How much does it cost? Twenty euros. Okay, I'll take that too. Very good choice. Should I gift wrap it? Yes, please. With a ribbon? Why not, she'll be happy. Are you paying by card or cash? By card, please. All right, just put it here. There, done that. Thank you, here's your receipt and the package. Thank you very much for your help. You're welcome, and happy birthday to your sister. Thank you, I hope she's happy. Certainly, have a nice day. Thank you, likewise. Goodbye. Goodbye. Which bus goes to the park? Good day, excuse me. Hello, can I help you? Yes, please. Which bus goes to the park? Do you mean the city park near the museum? Yes, exactly. Then you've come to the right place. Ah, great. Which bus should I take? Bus number twelve, it goes directly to the park. Does it come often? About every 15 minutes. Do you know when the next one is? In about 5 minutes. Perfect, I don't like waiting so long. Me neither, especially in such warm weather. Yes, it's really nice today. Are you going for a walk in the park? Yes, this is my first time. Are you here on vacation? Yes, in the city for three days. Welcome! The park is really nice. Thank you, is there a lake there? Yes, a small lake with ducks. Oh, I really like ducks. You can rent bikes there too. That's great. Do you have to pay an entrance fee? No, it's free. Great. Does bus twelve stop right at the entrance? Yes, right at the main door. Very convenient. Do you already have a ticket? Not yet. Can I buy it on the bus? Yes, but only with change. Okay, I have some coins. Then it'll be fine. Thank you for your help. No problem. Oh, here comes the bus. Yes, I see it. Thanks again. You're welcome. Have fun in the park. Thank you. Have a nice day. You too. Bye. Change money . Good day. Can I help you? Good day. Yes, I would like to exchange money, please. Of course. What currency do you have? US dollars to euros, please. All right. How much do you want to exchange? 200 dollars. Okay, today the rate is 1 dollar to 90 cents. So how much will I get? About 180 euros minus a 5 euro fee. Ah, there's a fee? Yes, 5 euros fixed. That's fine. Here are the dollars. Thanks, I'll count quickly. Yes, 200 dollars, everything's correct. Perfect. Can I get 20s? Yes, no problem. Do you also want coins? Yes, please. Here, 140 euros in bills and 40 euros in coins. Thank you. Please, would you like a receipt? Yes, please. Here's the receipt. Do you have any other currencies? No, that's all. Is this your first time in Germany? Yes, I just arrived in Berlin. Welcome. Are you staying here long? A week. It's lovely, and the weather is very nice right now. Great. I'll go to the Brandenburg Gate later. Very good idea. Have fun there. Thank you for everything. You are very friendly. You're welcome. Have a nice stay in Berlin. Thank you very much. Goodbye. Goodbye. Milk allergy . Good morning. Would you like breakfast? Good morning, yes, but I have a small question. With pleasure, please. I have a milk allergy. Do you have anything without milk? Ah, thanks for the info. No problem, I'm happy to help. Thank you very much. I would like breakfast, but I have to be careful. So, no butter, no cheese , and no yogurt, right? Exactly, nothing with cow's milk. And no milk to drink either? Yes, I prefer tea without milk. Okay, we have bread, jam, and fresh fruit. Is there milk in the bread? No, the country bread is without milk. Perfect, and the jam? Just fruit and sugar, so no problem. Great, do you also have plant-based milk? Yes, we have almond milk. Would you like to try it? Yes, please, it would be great for my tea. Coming right away! Thank you very much, it's very kind of you. But of course. We want all our guests to feel comfortable. Do you also have cakes without milk? Not today, unfortunately, but I'll ask the kitchen. That would be nice, but it's not urgent. Are you staying here for a few more days? Yes, three more nights. Okay, then I'll let the kitchen know for tomorrow. Thank you, that's really thoughtful. No problem, here's the almond milk. Thank you very much, can I sit by the window? Of course, you have a lovely view of the garden there. I like this hotel. It's quiet and beautiful. Thank you, we're glad to hear that. I'll have bread, fruit, and tea. Very good choice. Thanks again for your help. No problem. Enjoy your meal! Thank you, have a nice day too. Thank you, see you tomorrow at breakfast. Problem paying . Good afternoon, have you eaten yet? Yes, thank you, it was delicious. Can I pay, please? Of course, that's twelve euros. I'm paying by card. With pleasure, please insert the card here. It doesn't work. Strange, try again. Okay. No, not again. Perhaps a problem with the device. I'll restart it quickly. Thank you, I hope it's not my card. Do you perhaps have a second card? No, just this one. Do you have any cash with you? Unfortunately, only five euros. No problem, we'll find a solution. Is there an ATM nearby? Yes, just around the corner, a two-minute walk. Great, then I'll quickly get some money. Of course, I'll wait here. Thanks, see you in a moment. A few minutes later. So, now I have cash. Perfect, twelve euros please. Here you go. Thank you very much and sorry about the machine. No problem, things like that happen. Would you like a receipt? No, thank you, I don't need it. Did you enjoy your meal? Yes, very much. Especially the chocolate cake. Ah, that's our specialty. Then I'll definitely come back. With pleasure. Thank you for the friendly service. Thank you for your patience. Have a nice day. Thank you too. Goodbye. Conversation on the train. Excuse me, is there any space here? Yes, of course, please sit down. Thank you, is that your bag upstairs? Yes, the gray one. Do you need help with your suitcase? No, thank you, it's fine. It's not that heavy. Are you also going to Frankfurt? Yes, exactly. And you? Too. Quite a long journey. Right, almost three hours. Do you often take the train? Not that often, mostly by car. Oh, I see. I don't have a car. Then the train is more practical. Yes, and you can see the scenery. Are you on vacation? Yes, I'm visiting friends. And you? I'm going to see my family. Great. Are you from Frankfurt? No, I'm from Stuttgart. And you? From Hamburg. Quite a long way. Yes, I left this morning. Tired already? A little. Maybe I'll get a coffee in the onboard bistro. Good idea. I'll go there later. Do you have a reserved seat? Yes, actually seat 14. But someone was already sitting there. Oh dear. And he didn't want to leave? No, he was fast asleep. Typical on a train, haha. It's cozy here too. Thanks again. No problem, nice to chat a bit. What are you reading? A crime novel. I like exciting stories. Me too. Makes you want to read again. Do you have a book with you? Yes, but I haven't started it yet. Now would be a good time. Right, I'll try it right away. If you need anything, let me know. Thank you, very kind. Have a good trip then. You too. And enjoy reading. If you liked this video, subscribe to the channel and write in the comments which situations you'd like to see. Goodbye!
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