BUSINESS COMMUNICATION - CHAPTER 8: EMPLOYMENT COMMUNICATION

Okay. Hello everyone. Today we will go through a very important content that is I will guide you on how to write a CV. So the email writing part is in chapter 4 but I told you that we'll teach this part separately and so today I will guide you on how to write an email. And the second thing is you will be instructed on how to write a professional CVs and cover letters because you will have her to submit your individual assignments related to writing CV and cover letter. Okay. So today before we get into the CV writing part, we'll get into the email writing part first. So do you think writing email is important? Yes, it is. Email writing is very important. So when you write a good email, what do it show or do you know any advantage of writing a good emails? First, it will demonstrate proficiency in using a high highly important communication tool. And if you can write a good email, it shows yourself as a professional. And besides, do you know email is one of the most important communication tools in the business environment. For example, when you communicate with colleagues, communicate to send important information, you will definitely have to send email, right? And also after you graduate, you will submit your CV to the company. And so where you should you should submit your CV. Of course, you have to send an email, right? And no matter how beautiful your CV is, if your email is not written well, the recruiter or the employer will still reject you. Okay. So also do you know that in your final years you will be working with your instructors a lot and many of you email me, send me assignments but you send them without a title, without any content. You just threw in a D file and you said please read it for me. So then you can see that in those cases I may not accept I or may other lecturers other instructors may not accept the papers uh we won't grade them or correct them. So the most important thing is that you must know how to write an email because email is almost the most important communication tool in the business environment. Okay. So the advantages of writing a good emails is it demonstrate proficiency in using a highly important communication tool and second it reflects professionalism as the competence through email writing. Okay. So now I will show you look at the slide I show you the interface when we compose an email in Gmail. So at the top we will have the two line CC the BCC line and finally uh we have here the send button and the G marks button. So what are they? Let's analyze it. First we have the two line. The two line is where you can enter the name of the primary recipient of the email. The recipient in this line is the person who will be responsible for responding to your email. So I recommend you fill in the two line last. Why? Because if you fill in the recipient's name from the beginning like the Gmail send button will appear blue meaning you can click send at any time. Okay. So while you're writing an email if you accidentally touch the send button or the touch part and the email will send immediately when you haven't finished it. So although Gmail has an indo function within 30 seconds, many people do not have a time to handle it and has they have to send an additional apologize email later which is very bad. So please remember compose the complete email first then fill in the recipient's name. Okay. Now let's move to the CC. So CC stand for carbon copy. Okay. So have has anyone ever used a photocopier or carbon copy machine? So when you print an original you get an identical copy. So which is called a carpent copy. So in an email when you put a name in the CC line like this it means the email will be sent to many other people just like the main recipient. Everyone in CC will see each other and know who sent this email. Okay. So, CC is used to send an email to multiple recipients at once. The list of recipients is openly displayed to everyone receiving the email. And what is the role of the person in CC? They only receive information. They are not obliged to respond to emails. Okay. Email sent to them are only for notification acknowledgement not for direct processings. For example, I sent an email to Sam. Okay. And so Sam is my primary recipient and CC for Gas one and Gas 2. So then Sam will be responsible for responding to my emails. Gas one and Gas 2 are related people. Just needs to recognize and grasp the information. No need to answer. Okay, so that's CC and the two line. So what about BCC? BCC stand for blind carbon copy. Okay, so it is used to send an email to multiple recipients simultaneously but each recipient cannot see the list of other recipient who receive the same email. Okay. So that is you also send email to multiple people like CC but the recipient will not know who else will send the email. For example, I sent an email to BCC G March 11. So at that time G March 11 will receive the email but he will not know that other people also receive it and vice versa. So the recipient list is completely hidden. Okay. And we also have a the red button here. The red buttons is called the tree mouse button. So the G mar button in Gmail help you send emails to many people at once but still keeps each message personalized. So it can track who opens your email. uh it's going to schedule them to be sent later and even send automatic follow-ups. Okay, in short it makes email campaign in Gmail simple and professional. So G marks is used when you need to send the same email to many people at once using it such as in email marketing, newsletter, event, invitation like followups, email and announcements. So it especially use useful very useful for teachers businesses or marketers who want to reach many contact quickly while still keeping each message personalized and professional. So that's Gas. Okay. So now I will show you how to write an email. So this is a some of written email and this some real emails reliever request and escalator that the student sent me via Gmail. So now let's take a look. So your test is to help me find out what's wrong with this email. So you could see here we have a lot of wrong um an analyics email here. What are the errors? So the first one will have no ship text, no signature like no reverse, no reasons for absence, no um days specified. Okay, representation in life sentence. So many mistakes here. So if you want to like summary of common errors in this email, you will see like do you remember when you were in your elementary or your high school when you write an application for leave of absence without a sentence I promise to study thoroughly thoroughly and catch up the lesson is it is not acceptable. write it later in college you need to write I promise to take full responsibility for my absent is more formal and professional so we have a lot of mistake in this email so how can we write a right email okay so let's take a look here okay so you need to see here first always include a subject line a Clear your subject line. Okay. The subject line help the recipient understand the content of the email and easily prioritize it. An email without a subject line is likely to be ignored or sent to the trust. Remember and you always address the recipient. So you need to address the recipient fully and accurately. You need to write clearly like dear miss my lecturer in charge of business communication. You need to avoid informal way of writing just said dear my okay so you need to uh have the recipient name here and you have a clear self in introduction like you need to state your name your student code your class and your training system. Uh also you need to uh state the purpose of the emails. So what are you writing the email for? Asking for leave of absence, requesting an extension or on an assignment or submitting a CV, sending an application asking for information. You must state the purpose of the email. Okay? And you need to mention any attachments included. For example, I have attached my CV and cover letter below. Please help me to take a look. Okay. So, why it is necessary to mention attachments? Because first, it show that you know how to write professional emails, you have a systematic and clear mindset. So, if you forget to send a file or the file is corrupted, the recipient will still know that the file should have been there and can remind you to resend it. So if you don't mention the file, the recipient may not know you sent a file or not which can lead to confusions or omissions. And you should know how to end an email. At the end of the email, you just simply write sincerely is enough regard kind regards depending on the level of formality. Okay? and is you need to like avoid sending email outside of working hours. In the professional environment working with foreigner, it is absolutely not advisable to send email at night or outside of business hours. The recipient may feel very annoyed or perceive you as unprofessional. For example, sending email at 12 uh 12 or 1:00 a.m. No. No. Okay. In Vietnam, many people are used to working late. But if you are aiming for a professional environment, adjust this harit. Okay? And you need to use formal and appropriate language. Emails is a formal form of communication. Therefore, it's necessary to use clear, polite language without using Ver or emotional words. So before clicking submit or send, you need to read it. the entire email. Check for spelling, grammar, or punctuation errors. Check carefully the recipient title, such as contain and attachment. Even if you are confident in your writing, always read it one last time before sending it. This is a professional habit. So also uh another mistake you often have is like in Gmail margins cannot be align like like an administrative document. So do not write like okay. So you should write the title as application for leave of absence if do if you do not attach a scan application file. Okay. So that is an email and also you could see the difference between basic English or advanced English in writing an email like hi draws and in advance English is hi Mr. drawn I'm writing about I am writing with regard to I attach please fire attach unfortunately can turn to we regret to inform thanks refer to thank you okay so that is the difference between basics and advanced English so that is all about writing an email and now we move to chapter eight employment communication so in chapter eight. We will have like eight parts but I will just I um focus on the first three parts like putting your best self forward, preparing your resumes and writing cover letters and inquiry emails and the other parts you will study on your in the textbook. So here the first one putting your best self forward putting your best self forward. So what a TC's title? So can anyone tell me what this title mean? Like some of you say that pro progress here means we will move up to a new positions at work or we will improve oursel more and more. But let's put it it in this way. You are just a fresh graduate. Okay. And when you move up, we move one step further in the hiring process. So every step in the recruitment process is your chance to show your best side. So okay when you say that putting your best mean your own strength right but let me ask you this for example if you say I want to apply to the kitchen department because my strength is I I am the miss international 2024. Do you think that is reasonable? It's not reasonable. Obviously not reasonable. So although the big strength is related to beauty but if you apply to the kitchen department it's not necessary. So it mean that your strengths no matter how strong they are must be relevant to the job positions you are applying for. Okay. For example with the same strength like Miss International 2024 you can apply for the receptionist position. Okay. So you have to choose a strain for yourself but the most important thing is that it must be suitable for the job you will apply for. Okay. So that is putting your best self forward and now can you see it? This is some steps in recruitment process. [sighs and gasps] So we have a two types of a recruitment process. If you are an internship then the interview step will be very simple. You can even bring your CV directly and be interview right here there because interns will not have any strict or demanding requirements. Why? Very simple because there's no salary. Interns are mostly unpaid or only receive some support. But for example, if you were to hire a fulltime employee, there would be a lot more steps. Okay? So there could be a process that you've experienced or that you can see somewhere. Now I give you a sample process that common in companies. So then we have here one size is the company and one size is the applicant. Okay? So listen carefully. First the first step. Okay. Of course, this company will announce the recruitment and job requirements. It will say like here is our recruitment or like announcement and the the requirements are like this like this. Okay. And the company will post it somewhere maybe a job search website or a web page and then the applicant the applicant will present will present the need by [clears throat] email letters with resume or CV. And do you guys know how resume and CV are different? Are these two the same? Actually, these are two these two are very different. They're not the same. And we will find out we will find out the difference between them later. So, uh after you finish, you the applicant finish writing the email, you attaching your CV and send it to the employer. So, what will the employer do? Step three, they will subrink. they will receate applicants. So this route is called like the parking lot route. If you fall if you fail this route, it's like you fail the parking lot route, right? So you will then either receive an email or letter inviting you to an interview or you may be rejected. Whether or not you will receive the email at this step is uncertain. Maybe, maybe not. Usually in this round, if you don't get any feedback, what does that mean? It means you failed. And if you receive feedback, you will usually be invited to an interview. So look at step three, sorry, step five. So in step five, you have a screening interview. So this in this step which is screening each applicant by phone or online. So the question is why do they interview online instead of inviting you directly? So why do you have to go online and then interview? Okay, so online interviews can help check whether the applicant is really dedicated and beside it saves time, effort and cost for both parties, the company and the applicants. For example, suppose after finish four years of university and you want to apply for a job in Hoiman city. So a company calls you for a direct interview. So you will have to buy round trip air ticket at least 2 million dong food hotel and at another 2 million. So total at least four or five million for that direct interview. Okay. So what if you fail the interview? You lost almost everything. Okay. So online interview is a solution that is both economical and reasonable. But there is a problem. Many people are very the professor when interviewing online. So let me tell you a story. A student told me, "I have her an online interview this afternoon, but I think I failed because they look very unhappy on the other side." So I asked, "Why do they look unhappy? Let me see the interview." Then I call back the video to her and what did I see? The whole bed, mosquito net, blanket, pillow, everything was pulled out and behind was a mess. So I asked, "So you show yourself in such a contest in an in an interview?" And she said, "Yes, that's right. Just like this." Uh I'm like specialist. Okay. So you need to remember online interviews don't mean you can be sloppy. Like no makeup, no dress code, not choosing a serious seat. So all of that show a lack of professionalism. And I give you another example. I had a friend back in England and she applied for a reception job at a hotel in London, very central near the British National Museum and it's a five-star hotel which has never hire Asians as receptionist. Why? Because they trust appearance and language very strictly and because Europeans English is usually better than Asians and also because the receptionist is the face of the hotel. So what about my friend? She extremely meticulous online interview. She's make up very very carefully beautiful limit camera angle. Okay. So what was the result? She became one of the first Asians to be hired as a receptionist at the hotel. Okay. So even though the interview is online, you still have to show the highest professionalism. You dress neatly. You light makeup if needed. You choose a set with a clean background. You check lighting a network connection that show that how you show respect to yourself and also to the employer. Remember and then after screening interview they will narrow the pool. HR determines who will be come back for an in-person interview. Then you receive the new you will be invited for an interview or receive rejection email or letters. And then you come to the first interview, direct interview. HR and hurry manager typically will conduct one hour interviews with applicants in person. Okay. And then they continue to narrow the pool. HR and hiring manager determine who will be uh interview again sometime called second round. Okay. You receive the new you invited. You will be invited for more interview or receive reception email or letters. And then we have a second interviews in person. Of course, you will have additional managers and possibly co-workers interview applicants. So this could last a half or a phone day and may include team projects or group interviews. And then they continue to narrow the pool. HR and hurry major make the final selection and decide who will receive a job offer. And now you will receive the news. You will receive the news. So you can receive a job offer usually by phone. The offer may contain or reference checks or receive or you will receive a reception email or letters. Okay. So now if you receive the news, you should send a thank you note whether you pass or fail. Once the process is complete, the employer has selected the right person that will send a job offer. So if aesthetic will usually call if refused, it will usually be sent by email. Okay. So whether you are acceptic or retracted, you will definitely definitely receive an email at this step. So do you have to send a reply? The answer is yes. You definitely send a thank you email even if you get rejected. So many people say like ask like why send a thank you letter if you have already been rejected. So what is the point of sending a thank you letters? So it is to show your respect for the organization you want to join and sometimes this small action will be passed on by word of mouth in the recruiting word. Okay. On the contrary, if you do not respond, they may say that girl failed and then kept quiet. So impolite. So if that information is transmitted to another company, it would be a great loss for you. So the advice is you need to send a thank you note for at least like I got an interview opportunity. I got I have had a real experience and later don't be afraid to apply. Don't be afraid to interview. You may fail a lot or even fail continuously but that's very normal because every time you fail you gain experience. Okay. So here you can accept the job or you can turn down the job. So the questions is when should applicant applicants accept and when can they negotiate for the job? What will definitely come next? So um you accept working conditions and negotiate. It's called negotiation. So it's the process of negotiating about wage, insurance, internal policy benefits. Okay. So when should applicants accept and when they can negotiate for the job? The answer is you have to know where your abilities are. If your CV is blank, no experience, fresh graduate and they offer a salary of 4 million, you ask for 10 million. Isn't that very funny? Okay, so there are many such cases that happen. It sounds really funny. But if you are a fresh graduate, but you have experience from year one, okay, from your first year. So like you part-time work work full-time in the summer at the company and you work continuously for three to four years in the same company and in the final year you will offer to stay on as a supervisors. So in that case you have a right to negotiate. Okay. So in addition I advise you you should also learn basic labor policies. You need to know that businesses must pay social insurance for themselves. Okay? And don't wait until you are done to find out there's no social insurance. Like continuous payment of social insurance is very important and only then can be used effectively. So uh I want to remind you about professionary salary. So usually the probationary salary will be very low even if your ability is high. For example, people offer a probationary salary of four or five million Vietnam. So the same as other students. Don't be discouraged. You can negotiate salary after probation like uh after 2 months you can select after two months of probation I expect my salary to be. So is a complex possible to stay clearly in advance for them to consider. Okay. Now we'll move back to the selection process. After you accept the job, you should uh send like a thank you email or you can call like a goodwill letters like you can express your appreciation for the opportunity. You say you can say that you are really looking forward to working at the company. Okay. So like a tank letters like that you have used u score some extra points with the embroider before you starting work. Okay. So the questions is is in the sample process how many screening stages do application undergo? So we have the resume screening the alli or phone interview the first face toface interview with HR and second face toface interview with the hiring committee. Okay so we have a four okay four stages and is this process consistent across all company? Absolutely not because the selection process involves multiple stages each providing an opportunity for applicants to showcase themsel. Okay. And so each place will have a different procedure. So you must always be ready to adapt. Now we will move to the next part. Preparing your resume or CV. So do you know the difference between a personal profile, resume and CV? Personal profile is and we have a resume and CV. Okay. So you need to distinguish between like personal prof profile resume and CV and actually you have written a personal profile before. Do you know when when you enter the university you need to write a personal profile so okay so what is the difference regarding timeline when filling out a personal profile events are listed in chronological order with earlier events appearing first and later events following in contrast a resume or CV typically use res reverse is chron chronological order. Okay. And the second is in the personal profile interest and and standout skills are not included. Whereas in the CV one may mention personal interest and skills beyond job related qualification. So that is the two differences between a personal profile resume and CV. So what is the difference between resume and CV? So resume and CV resume primarily intended for students or recent university graduates. Okay fresh graduates and CV is mainly for individuals with intensities experience and resume is typically very short usually under two pages while CV the len can exist two pages. For resume, a resume is just a summary. And for CV, CV is an abbreviation of curriculum vay which translate to course of life or the story of my life. Okay. And we have a resume is provide a concise and generalized overview of the skills you you possess while CV it present a comprehensive account of all relevant skills and personal experience. Okay. So in Vietnam, what you often call CV is actually a resume because you only need to write about one or two pages and that is a resume, not a CV. A standard international CV can be from four to six pages long even eight pages especially in the academic field. Okay. But what is the purpose of learning this part? like you need to different differentiate resume and CV not to argue about CV or resume but you need to understand the nature so that later if you want to apply to a French company you will know how to do what they ask for what is ré and what is CV okay so that is how you prepare your resume or CV in Vietnam ré or CV is the same as resume because it's just last for one or two pages. Okay. And now I will show you how to write a CV or a resume in Vietnam. Okay. So let's take a look here. I has a CV and I will give you a very specific instruction. So um this is a CV from a friend of mine and she used to live in England and this CV was used to apply to a five-star hotel in London as I mentioned earlier and a place that has never accepted Asians or Vietnamese receptionist before. But my friend were the first Asians to be hired as a receptionist there. Why? of course because of her excellence interview skills and also her CV is very neat. So CVS or resumes is an extremely important factors to enter the recruitment door. So in the following I will analyze in detail what part should a complete resume include and how should each section be presented and some common mistakes student often make when writing CVS. Okay. So now let's talk about the visual part of this CV in general. Okay. So how should you choose the image for your CV? It doesn't have to be an ID photo. Okay, you can use normal photos as long as the photo is clear and frontal. Okay, and there's some important notes for you. You need to cut the image from shoulder level up to zoom in on your face. Your face can smile and should be smiling. And yet knit is must be a frontal short knit hair. And someone asked me is it okay if I use my ID photo? Okay, you can use an ID photo, but if you want to make it like more beautiful, you can go to a store and tell them, "Please take my ID photo for the flight attendant exam." So the photo studios will understand right away and will take extremely beautiful professional photos like those of flight attendants renit. Okay. So the summary about photo in CV you cut from shoulder length up. Okay. Front to short smiling knit hair. Uh like you have a blend background. No people are distracting objects behind. And don't use filters that are too fake. Some people submit their surveys. Some students submit their surveys to me with hurt flying above their heads and they still submit them as usual. Oh my gosh. Okay. And look at the overall CV. This overall CV designs the template of the CV. Okay. So, can you see the CVs are presenting simple but it look beautiful, right? Simple yet very professional because this lady designs her own CV. So, there's some notes about the template of your CV. You often go online to find readym made CV templates on top CV on Canva for example. But do you know that in just one class I receive five identical CV template. So imagine the recruiter with the fifth CV with the same template. Do you do they still want to read more? No. So the solution is you need to design your own template. It's not very difficult. You can use like Google slides or powerpoint. Just type on Google or like attractivity maybe like how to design a CV using PowerPoint. The instruction will appear immediately. And the advantage when you have your own designs is you can add, edit, edit flexibly, change the order, add or remove item as you like. Okay. So how to present the name and introduction in this C. So you could see here uh my friend's name is Julia Trula which is her English name. So you need to write your first name in both below is hospitality student. Okay. Many people often write here like age or manager age or like accountant. It's not correct because at that time you are just a student. So please write like accounting student, business administration student. Okay. Although student never claim to be an employee of any company when you have never officially work there. Okay. So this CV is also in English. And a very important note is if you write the heading in English, the entire CV must be in English. And if you writing is in Vietnamese, you it must be entirely in Vietnamese. Do not write in half Vietnamese half English style. It's very funny. Okay. So the contact the contact informations requires like phone number, email, okay, address if needed and but uh you can like you can b the session you want the rec recruiter to pay attention to okay and also about email. Email must be professional. Do not use likegmail.com. Okay. Or soft handy mo123gmail.com. Not good at all. Okay. So, please use your real name more professional email. For example, 2022@gmail.com. Okay. Like that. And your self introduction. We have her here about me. About me. So this part very long but often employers do not read it carefully. But the lady in this example did it very cleverly. So she's give a code that represent her lifestyle like this. I have a lot of things to prove to myself and one is that I can live my life. Okay. So sit give a code. The codes are placed on one line with the other's name written below. Okay. And then below she um like she writes like I am friendly, honest, positive and always smile in any cases. Okay. So you can like you can write down your tree your three prominent adjectives and like friendly honest party always smile in any case is very suitable for reception position. Okay. So please note that you need to choose the three adjusty that best fits the chart. Okay. Don't write like ramblingly or don't write generally and you need to both these three objectives so that the recruiters can see them at a glance. Okay. So now we move to like the career or objectives or career orientation session. So um in this part just keep it as possible. For example, shortterm short-term goal is to gain experience. Long-term goal is to grow into a management position. Okay? So, keep it short. And we have her education and work experience section. So, um the lady in this example presented very smartly. So, you could see that education and work experience to be on par with on par with each other. So, please memorize this. If you submit your CV to apply for a job, you put the experience, the work experience section at the top. Okay? And if you are submitting your CV for a scholarship or graduate study, you put the education section at the top. Okay? And every chart is different, different orientation, different presentation. So in the education session only rise university or higher. Okay, if you have a study as specialized high school, you can also write your specialized high school for example like uh Liidong High School. Okay. And you need to write the school name, the university name very clearly. For example, University of Economics, University of Jenna. Okay. Or you can record the school and you must record the school year from which year to which year. If you are still studying, you can uh write like 2021 to present or to now. And if you have graduated, you will get you will write like 2019 to 2023 for example. And you need to include your GPA GPA okay your rate average. And the example is like you can write GPA like 3.6 says out of four. Excellent. Okay. So, we have some not for writing a resume or CV here. First, the purpose of writing a CV. If you are submitting a CV to apply for a job, you should place your work experience at the top. And it is for academic purposes, you put the education sections at the top. And uh for objectives for different jobs, each job may require different objectives. So you should prepare specific qualities tailored to each position you applying for and also you need to highlight recent education. You need to list your most recent educational qualification at the top and both the name of your school and you need to list you can list some relevant courses like you include courses that are related to the job you are applying for. Okay. So that's the not for writing a resume and CV and we also have some others not for you. So you can see here the work experience section. So many people write this bus very roughly but I don't understand why it's so roughly because you know in more than one year of university you will definitely fall into two cases. First you can go to work or second you can join a club organization team. If you have done something you should write it on your CV. It is impossible to spend four years of college just studying and not participating in anything. If so your soft skill and life skill are very weak. Okay. So uh most of the time when writing the work experience session you can uh only write three lines and that's too sketchy. The CV will make any impression. Okay. So how to write work experience correctly? First you write the organization name for example economic health club pic club coffee house etc. So you need to write the organization name in bold. Second, you record the job position like a recessionist, cashier, bartender, waiters, team leader, etc. Third, you need to mention your working time. So, you remember to clearly state the starting month and year and also the ending month and year or if you're still working, you can write from to now. Okay. And the fourth is you need to write down your work address. So specific address if available for example working in Ho Chiman city in Hanoi in London so that the employer can see the scale and environment. Okay. And the fifth is your job description extremely important. In this part you can you you need to use verb only no subject and line break for each task. For example like this. Okay. You could say the montage on the garden for star hotel reception day London United Kingdom. Okay. And here is the task. Okay. And uh also we'll have some uh tips for you. If any task is particularly important and relevant to the job you are submitting, you bow that line. Here is your note. Avoid lengthly chop description. Keep job description concise. Streamline description like you shorten you to shorten your job description by removing subject and unnecessary wordy phrase. You both care responsibility. highlight responsibilities that showcase your strengths for the job application and also you include essential keywords like use relevant keyword keywords in your CV to save the recruiters's time. Okay. And also we have here the hard skill and soft skill. So you need to separate hard and soft skill. You need to divide hard skill and soft skill into two distinct section. So what are hard skill and what are soft skill? So hard skill are specialized skills that work. Okay. For example like using Excel, accounting software, knowing English, graphic design etc. And what are soft skill like communication skill, teamwork skill, problem solving skill. Okay. So this skill must be self- learn and self practice. No one can fully teach you soft skill. Okay. So the skill section is very important because employers will look at it [clears throat] and know if you are suitable or not. For example, if you apply for an accounting position, so you need to know how to use Mer software and you must write it at the top and you can use skill scales but only in the right way for soft skill like teamwork, communication, creativity. Okay. It's okay to use stars of bars because these skill are hard to measure and the scale makes your CV more visual. And for hard skills like Excel, English, okay, don't use scales. Instead, you show them your real proof like your certificates, [clears throat] your level or examples from your work. Okay, so in short, soft skill, you can rate yourself in like a stars or bars. Okay, skill scale. But for hard skill you should prove yourself through certificates. Okay. And we also have awards and personal interest. So these detail are not very important. So place them at the bottom. Okay. So um for award maybe a scholarships you can clearly state like excellent scholarships are three consecutive terms. Okay. And for external to awards you only write the highest price or like one many prizes including first price. You do not list too many details like first price or second price, third price etc in the same fields. Okay. And the interest is not too important. It can be like aic. So suggestions is you just write short common. Okay. like reading, traveling, sport, etc. And the last one is reference permissions. Always seek permission from your references before including their personal information on your CV or alternatively state available upon request. Okay. So um for reference, who is the reference? Usually a lecturer, manager or team leader at the place you used to work. Okay. includes references to it can increase the credibility of your CV. Reference information often includes the full name, the positions, the phone number and email. But please remember if you don't ask for permissions, don't write or you can write like available open request. Okay, so that is the note for writing a CV and this basic CV structures. You can take a look at this. And I al also want to introduce to you something called ATS ré. So what is ATS ré? An ATS resume means a resume that is optimized for an applicant tracking system. We call it ATS for short. Many companies use ATS software to scan and filters thousands of job application automatically. So if your resume is not formatted correctly, the system might not read it and your application could be retested before a real person even sees it. So an ATS friendly resume is designed in a simple clear format to make sure the system can read and understand all your important information like your name, skills, education and experience. So there is some not for writing an ATS resume. So you should use appropriate keywords. Select a simple format. Avoid complex designs. You can use standard section headings. Simplify language and sentence structures. Avoid excesses abbreviation. Clearly list technical and soft skill. Exclude unnecessary information. And you use a readable font format. Focus on achievement using quant quantitative data. Do not include reference information in the resume. So there is some not for writing an a test resume. Okay. And now we move to the last part which is writing cover letters and inquiry emails. So there is the cover letter structures. So in the cover letter structures we have the first part is contact detail. So you can see here okay it includes like sender informations uh full name, phone number, email address if required. Okay and also the recipient information. Okay. From here there we have a dear sir madame for example head of human resources recruitment directors company name contact address and so we move to the second part which is intro. So here you will tell about your personal information. Who are you? What are what you are applying for? where you are applying to and why you are applying and why are you interested in that position and besides you also have the body. The body of the cover letters is like achievement and the story behind you. Your story behind your achievement and be as factor as possible and show up your achievement using matrix when possible. So you could tell about some of your notable achievement here and also the reason why you achieved those achievement. But remember be honest if you write like I used to be the leader of APC group but in fact you are just a member you should not write like that because the recruiter is very smart they will know right away if you are telling the truth or not. Okay so don't brag too much too much be honest. And uh lesson four is conclusion. So in conclusion, you should mention future plan and thank the reader and conclude. So you will answer these questions. What do you want in the future? What are your plans when you join the company? You can write something like I hope we have the opportunity to meet so I can share more about myself and my work experience. Like you have an open-ended invitation. make you feel is it make you feel bright and confidence and give the employer the opportunity to contact you again. Okay, so I have some notes for you when you writing a cover letters. You can look up samples online, but they should only be used as a reference because you need to write your own cover letters. Each person is a different individual. No two are alike. So the job you are you apply you are applying for the story you tell is yours. Okay. And how to apply cover letters and CV for your personal assignment. After you finish writing the cover letters and CV, you combine them into one PDF file. The cover letter in front and the CV in the back. So uh if you already have a a CV, please edit it according to today's instructions and then compose a cover letters, merge the PDF and then send it to me through Google Drive link. Okay, that's all for the lesson today. Thank you for your listening.